WHERE DO WE SHIP? We ship worldwide from NEW YORK CITY.
DELIVERY COSTS. We OFFER FREE shipping WITHIN the USA. Our international shipping fee is $25. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.
WHEN WILL I GET MY GLASSES? We always try to ship as quickly as possible, however FOR US ORDERS PLEASE allow 48hrs for your order to be processed & 5 BUSINESS Days for your package to arrive. That's 7 business days in total. INTERNATIONAL ORDERS could take up to 10 days to arrive. We'll keep in contact with you during this time so don't worry!
'NOT MY THING' POLICY. IF THE GLASSES YOU RECEIVED DO NOT FIT OR SUIT, WE Can arrange for a replacement or refund. You must contact us within 7 days oF receiving your order to be eligible FOR A REPLACEMENT OR REFUND. PLEASE EMAIL US at - carlaCOLOUR@GMAIL.com - with your order details & 'NOT MY THING' request.
RETURNS + REFUND POLICY. Our customers are entitled to a refund or replacement if the item RECEIVED IS faulty. you MUST EMAIL us within 7 days OF receiving your order TO BE ENTITLED TO A REPLACEMENT or refund AT THE PURCHASED PRICE. Refunds can only be credited using THE original method of payment. Please RETURN ALL ITEMS 'AS NEW', INCLUDING PACKAGING TO: CARLA COLOUR, 163 CARLTON AVE, STUDIO 3B, BROOKLYN NY 11249. please allow 7 working days for us to process your return. Original delivery fees are non-refundable for ALL orders.
CAN I MAKE CHANGES TO MY ORDER ONCE PLACED? YES It is possible for you to make amendments prior to dispatch. PLEASE CONTACT US at - firstname.lastname@example.org - AND WE WILL DO OUR BEST TO ADJUST YOUR ORDEr. ONCE YOUR ITEM HAS SHIPPED WE CANNOT MAKE CHANGES TO YOUR ORDER. Please refer to our Returns + REFUNDS Policy if you require further information. This also applies to order cancellations.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED? When an order has been paid for in full, we will notify you by email to inform you that your item/s have been shipped.
WHAT CURRENCY WILL I BE CHARGED IN? All transactions are charged in US dollars.
THANKYOU. We really enjoy creating INTERESTING eyewear, so thanks for supportiNg our brand.